Privacy Policy
Effective date: March 19, 2025
This Privacy Policy explains how LEUNG YUEN YAN ("Guya Pro", "Guyah Live", "us", "our" or "we") collect, use, share, process and disclose the personal information of users, and other individuals through the use of Guya Pro / Guyah Live’s mobile applications and website (respectively "App" and "Website"), as well as products, features and other services globally, operated by Guya Pro / Guyah Live (collectively, "Services").
In order to provide you with more accurate and personalized services, Guya Pro / Guyah Live will use and disclose your personal information in accordance with the provisions of this privacy policy. However, Guya Pro / Guyah Live will treat this information with a high degree of diligence and prudence. Except as otherwise provided in this privacy policy, Guya Pro / Guyah Live will not disclose or provide this information to third parties without your prior permission.
Guya Pro / Guyah Live will update this privacy policy from time to time. When you agree to Guya Pro / Guyah Live service use agreement, you are deemed to have agreed to the entire content of this privacy policy. This privacy policy is an integral part of Guya Pro / Guyah Live service use agreement.
1 ) While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
2) When you use this application network service or visit the application platform webpage, this application will automatically receive and record the information on your browser and computer, including but not limited to the IP address, the function information you use, and the language used , Access date and time, software and hardware characteristics information, and web page records you need, etc.
Under the following circumstances, this application will disclose your personal information in whole or in part according to your personal wishes or legal requirements:
1) The user’s explicit authorization has been obtained;
2) In order to provide the products and services you request, you must share your personal information with third parties;
3) According to the requirements of relevant laws and regulations or in accordance with the requirements of the court or relevant government departments;
4) If you violate relevant laws, regulations or this application service agreement or relevant rules, you need to disclose to a third party;
5) To protect the legal rights and interests of APP;
6) To protect the legitimate rights and interests of APP users and the public;
7) Other situations deemed necessary by APP.
These permissions require your active approval when first used, triggered by system prompts:
1) Camera Access: Required for video calls function. You’ll be prompted when initiating your first call. Adjustable anytime in device settings.
2) Microphone Access: Necessary for audio during calls or live streams. Permission is requested upon first use and can be modified later in settings.
3) Media Access (Photos): Used for profile pictures or sharing images in chats (Android 12 and below: Secure photo picker with one-time permission; Android 13+: System Photo Picker—no broad storage access needed).
4) Media Storage (Saving): Required to save photos taken in the app (Android 12 and below: traditional storage permission; Android 13+: scoped storage eliminates this requirement).
1) Internet Connection: Essential for online features and server communication.
2) Network Status: Monitors Wi-Fi/mobile data to prevent interruptions.
3) Device Capabilities: Phone state (optimizes call quality); Bluetooth (supports headset detection).
4) Notifications: Delivers message alerts and updates.
5) Advertising ID: Enables personalized ads. Disable via Settings > Google Ads on your device.
Your information helps us provide, improve, and secure the App while delivering a personalized experience. Key uses include:
1) Enabling App features, troubleshooting, and support.
2) Processing subscription payments and sharing necessary data with payment providers.
3) Verifying identity/age and enforcing our Terms of Use and Community Guidelines.
4) Communicating service updates or policy changes.
1) Customizing profiles, matches, and content you see.
2) Suggesting connections based on activity and preferences.
3) Delivering targeted ads and measuring ad effectiveness.
4) Using inferred data (e.g., age range, interests) to refine recommendations.
1) Detecting abuse, fraud, or spam through content scanning (e.g., profile photos, messages).
2) Promoting safe interactions by reviewing violations.
3) Ensuring matches display effectively for your device.
1) Conducting research, surveys, and product testing.
2) Improving the App and training machine learning models.
3) Analyzing usage patterns across devices.
1) Supporting messaging and friend connections.
2) Sharing promotional materials (via email or in-app).
3) Enabling location-based services (with consent).
1) Firebase: It is used for real-time data tracking.
2) Adjust and Facebook : It is used for ad performance measurement.
3) Google Play: It is used for secure transaction processing.
The information and data collected by this application about you will be stored on the servers of this application and/or its affiliated companies. This information and data may be transmitted to your country, region or outside the country where the application collects information and data and in Visited, stored and displayed outside the country.
You agree to the transfer of your personal information (both within and outside the jurisdiction) for the purposes described in this privacy policy.
Guya Pro / Guyah Live is a place free of any kind of abuse, violence, laws and third-party rights infringement. We designed Guya Pro / Guyah Live as a safe harbor for people to be themselves and express their emotions. We do our utmost to protect our biggest value, sense of security of our users, so we may disclose your data to third parties in the following cases:
1) We will cooperate with law enforcement inquiries from within or outside your country of residence where we are required to by law, where there is an investigation into alleged criminal behaviour or to protect the vital interests of a person. We may share any personal data that we hold about you, depending on the nature of the request or the issue that we are dealing with;
2) We will disclose your data if it’s necessary so as to comply with a judicial proceeding, court order, or legal request of a state body (a law protection or enforcement body). We may share any personal data that we hold about you, depending on the nature of the request or the issue that we are dealing with;
3) We may also cooperate with all third parties to enforce their intellectual property or other rights in the event we are notified of an offence by one of our users. Still, we will share your data if we receive respective and motivated legal request of such by the third party’s attorney-at-law, proving your violation only. We may share any personal data that we hold about you, depending on the nature of the request or the issue that we are dealing with. Please note, if we find no proof sufficiently established in an inquiry, we will not disclose your data;
4) Society may be cruel at times; wrong words or actions of others may hurt. Still, this is not a reason to harm yourself. Here, at Guya Pro / Guyah Live, we believe that every issue can be fixed, and we are ready to share contact details of our partners who may offer professional help. If we detect suicidal behavior by our users, we may report such a case to the police or professional non-governmental organization, so as to prevent our users from making the biggest mistake of their lives. We may share your name, contact details and geolocation with those bodies;
5) We may transfer your data to a respective law protection or enforcement body if we detect illegal activity or we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, fraud, or situations involving potential threats to the safety of any person. We may share any personal data that we hold about you, depending on the nature of the violation or the issue that we are dealing with;
6) We will share your data with our lawyers, a court, arbitrators, or any authorized professional etc. if we detect your conduct is in breach of Guya Pro / Guyah Live’s Terms of Use or any integral parts thereto or in order to protect the rights and property of Guya Pro / Guyah Live, its affiliates, or the public or to comply with legal and regulatory obligations.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You may opt out of certain Google Analytics features through your mobile device settings, such as your device advertising settings or by following the instructions provided by Google in their Privacy Policy:https://policies.google.com/privacy?hl=en.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:https://policies.google.com/privacy?hl=en.
You can access, modify or delete information provided to us through your account and the services/features provided by the app. Your actions are updated in real time to protect your privacy.
If you believe that information published by Guya Pro / Guyah Live is inaccurate or untrue or violates your privacy rights, you agree to notify us in the event of a similar conflict and we will be able to comply with your request. This includes deleting personal information that we have collected or used in error.
If you decide not to use Guya Pro / Guyah Live or permanently delete all content you upload/publish/generate, you can permanently cancel your account through the account cancellation function provided by Guya Pro / Guyah Live, and all content generated by the account and related data (your real name, avatar, nickname, photo album, moment pictures, signature, email, IP address, access records, chat records, login information and other related data) will be deleted and cannot be retrieved.
If you want to delete an uploaded/published content, you can click the "Delete" button to completely delete the content.
If you decide to log out of your account, click "Me" - open "Settings/About" page - click "Logout Account" - complete logout.
If you decide to delete your account, click "Me" - open "Settings/About" page - click "Account Deletion" - complete deletion.
If you are unable to complete the above operations or have any questions, please contact the online customer service through the "Customer Service Feedback" entry in the app, and we will help you solve the problem.
These services will not target anyone under the age of 18. We do not knowingly collect personally identifiable information from children under the age of 18.
We found that children under the age of 18 provided us with personal information and we immediately deleted it from our server. If you are a parent or guardian and you know that your child has provided us with personal information, please contact us so that we can take the necessary measures.
7.1 All content that you (or on your behalf) submit to our website or our application through your user account (or other social media accounts, if applicable), including but not limited to your name, biographical information and all other names, user names, aliases, text, similar pictures, graphics, logos, marks, images, photos, codes, and all other information and materials shall be referred to as "UGC" for short.
7.2 You agree to submit UGC via the website and our application in accordance with the following rules (especially legal standards and review guidelines, as these terms are defined below). Please use caution and common sense when submitting UGC to the website or through our application.
7.3 We will decide on our own whether to publish your UGC, and we have the right to add or delete your UGC before publishing, after publishing or when refusing to publish. Please note that any UGC you submit to our website or through our app will be considered non-confidential and non-proprietary. We will ask you to agree to the retention, deletion and accessibility of data before publishing content on your behalf or doing any other operations
1) You hereby grant Guya Pro / Guyah Live and any of our group companies and affiliates a non-exclusive, permanent, irrevocable, transferable, royalty-free license (including all sublicense rights) to use, copy and publish your UGC (including But it is not limited to restrictions, that is, the right to modify, change, modify or change your UGC in any media or format (whether known now or invented in the future) without restrictions.
2) You warrant, declare and assure us that all UGC you submit is your own work, or you have obtained all the necessary rights and permissions of the relevant owner of the work, and you have all the relevant rights in UGC to enable You can grant the rights and licenses in these terms2.
3) You hereby unconditionally and irrevocably waive and agree not to stand for (or, where appropriate, to obtain from any third party) related to any country in the world in any and all moral rights and any other similar rights as well as all public and privacy of your UGC , in law Within the maximum allowed range.
In addition to the rights outlined above, California residents have the following rights under the California Consumer Privacy Act (CCPA):
If you reside in the European Economic Area (EEA), the General Data Protection Regulation (GDPR) grants you the following rights:
We incorporate commercially reasonable safeguards to help protect and secure your data. At Guya Pro / Guyah Live, we prioritize the privacy and security of your personal information through robust measures and continuous improvements. Our security setup is built to keep your data safe and includes these key components:
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. This ensures that your data is managed responsibly and deleted securely when no longer needed.
We enforce a strong password policy that includes requirements for minimum length, complexity, and regular changes. Passwords must contain a combination of alphabetic and non-alphabetic characters and cannot be reused for a specified number of cycles. We also utilize password management programs to enhance security.
We employ industry-standard encryption to protect your data both in transit and at rest, ensuring that your personal information is handled with the highest level of security.
We implement strict access control measures to ensure that only a limited number of authorized personnel have access to your personal data. Access rights are regularly reviewed and adjusted as necessary to maintain security and compliance.
Our team conducts regular audits and vulnerability assessments to identify and address potential security risks. This proactive approach helps us stay ahead of emerging threats and continuously improve our security measures.
We implement comprehensive physical security measures to protect personal data. This includes monitoring facility access, restricting entry to sensitive areas, positioning computers to prevent unauthorized viewing, securely storing files, and ensuring the secure disposal of both electronic and paper records.
Measures that ensure the establishment of an audit trail to document whether and by whom data have been entered into, modified in or removed from the data processing systems. Entries can only be done by authorized persons that possess the identification key and password. All logins and log-offs as well as entries into the system are logged. The integrity of the data is assured by the software design.
Measures that ensure that during electronic transmission, transport or storage on data carriers data cannot be read, copied, modified or deleted without authorization, and that it can be established and verified to which entities a transfer of data by means of data transmission facilities is planned. All employees have undertaken to comply with the principle of data secrecy and there are capacities for encrypted data transmissions. Furthermore, the data is deleted in accordance with data protection laws after the end of the commission.
Measures that ensure that the data is protected against accidental destruction or loss. Backup and recovery procedures with a daily mirroring of the data have been implemented. In addition, there is uninterruptible power supply and a firewall system as well as port regulations are in place.
Guya Pro / Guyah Live only collects data that is mandatory for the provision of the Services.
If you decide to change the privacy policy, we will post these changes in this policy, on our company’s website, and where we deem appropriate, so that you can understand how we collect and use your personal information, who can access this information, and Under what circumstances will we disclose this information.
The company reserves the right to modify this policy at any time, so please check it frequently. If there is a major change to this policy, the company will notify it through a website notice.
We would be glad to hear from you. If you have any questions regarding this Policy, please contact us at:
Our email: yleung.jo.le@gmail.com
Our website: https://pro.hi-guyah.com